Thanks to flight tracking, an on-time airport pickup looks effortless from the passenger's side, even when a flight lands late. Behind it is a straightforward piece of technology with a fairly specific job. It watches a flight from the moment it's booked until the passenger is in the car, and adjusts everything around that.
What happens when you provide a flight number
Once you add your flight number to a booking, it goes into a tracking system. That system pulls live status data for that specific flight. So any delay or schedule change shows up as it happens.
How pickup times adjust automatically with flight tracking
If a flight's expected landing time changes, the system updates your booking to match. Your driver's schedule then adjusts too. Nobody needs to phone in and explain that the flight is running late. For example, if your flight into Birmingham Airport lands late, your pickup simply moves with the actual landing time.
Why this matters more for arrivals than departures
For a departure, the main risk is arriving too late for check-in and security. Once you agree a pickup time, that is largely under your own control. For an arrival, however, you have no control over a delay at all. That's exactly why automatic tracking matters most on this leg of the journey.
What flight tracking can and can't account for
The system works well for standard delays, early or late arrivals, and gate changes. A genuinely disrupted day is different, though. After a cancelled flight or a rebooking onto a different service, direct contact with Apex is still the right approach. That's because it isn't a straightforward delay the system can handle automatically.
Why this is worth knowing as a passenger
With flight tracking, you don't need to report a delay manually, and it won't cost extra. Knowing that takes one thing off your mind on travel days that already have enough moving parts. In short, it's a quiet piece of the service that mostly matters when something doesn't go to plan.
Booking with flight tracking as standard
Every airport pickup includes flight tracking as a default part of the booking, at no extra cost. Book online or call 0333 533 3530.
Frequently asked questions
Do I need to tell Apex about a flight delay?
No. We track it automatically once your flight number is on the booking, so there's nothing you need to report yourself.
Does flight tracking cover connecting flights as well as direct ones?
Provide the final leg's flight number and landing airport, and we will track that flight specifically.
What if my flight gets cancelled rather than just delayed?
Get in touch directly after a cancellation or a rebooking, because we then need to arrange a new pickup rather than make an automatic adjustment.
