A meet and greet chauffeur sounds simple, but people use the phrase loosely across the airport transfer industry. In fact, it doesn't always mean the same thing from one company to the next. Some firms use it to describe someone waiting vaguely near arrivals. Others mean a text message with a car registration and a car park number. Neither is much help after a long flight. So here's exactly what it means when you book it through Apex at Birmingham Airport.
Where your meet and greet chauffeur actually waits
Your chauffeur is inside the terminal at the arrivals meeting point before your flight has landed. They hold a board with your name on it. We don't send you to a car park or a pickup bay to find a car yourself. Instead, you walk out through arrivals and your driver is already there and visible. They're also looking for you specifically, rather than scanning the general crowd.
What happens with your luggage
Once you're through arrivals, your meet and greet chauffeur takes your luggage and walks you to the car. We keep the car as close to the terminal as Birmingham Airport's short-stay arrangements allow. That means you're not carrying bags across a car park. You're also not waiting at a barrier while a driver goes to fetch the vehicle. Put simply, it's a short walk, a car that's ready and waiting, and someone else handling all the cases.
Does meet and greet cost extra?
No. It's the standard way every Apex airport pickup works, not an upgrade or an add-on you need to request separately. The price we quote when you book already includes it. That's true whether it's a business trip, a family holiday pickup, or a one-off airport run. In other words, you don't pay a premium for someone waiting inside the terminal with your name on a board.
What if my flight lands at a busy time of day?
Birmingham Airport has periods where several flights land close together, and arrivals can get crowded. You can see the day's arrivals on the Birmingham Airport website. Even in a full hall, your chauffeur's board makes you easy to spot. Also, we track your flight, so your driver knows roughly when to expect you rather than guessing from a departures screen. If there's any delay finding each other, your meet and greet chauffeur has your contact details from the booking. They will then get in touch directly.
Meet and greet for people who've never used a chauffeur service before
Maybe you've only ever used ride-hailing apps or standard taxis. In that case, arrivals-hall meet and greet can feel like a small thing. That is, until you've experienced the alternative: standing in an unfamiliar car park at night, trying to work out where a pickup point actually is. It's a genuinely different way of arriving. As a result, it's one of the details that tends to stand out most to first-time Apex clients. That's particularly true for people travelling with children or heavy luggage, or after a long-haul flight.
Booking a meet and greet chauffeur
Every standard Apex airport booking includes this by default, so there's nothing extra to select. Book online in under a minute or call 0333 533 3530. Also, use the code MYAPEX for a discount if it's your first booking with us.
Frequently asked questions
Do I need to request meet and greet specifically, or is it automatic?
It's the standard way Apex handles every airport pickup. So there's nothing separate to add when you book.
What terminal or exit will my driver be at?
Your driver will be at the main arrivals meeting point for your flight's terminal. If the airport is particularly busy that day, your meet and greet chauffeur will confirm the exact spot by text or call.
Does meet and greet apply to departures as well as arrivals?
For a departure, your chauffeur drops you at the terminal entrance and helps with luggage to that point. However, the full meet and greet walk-through applies specifically to arrivals. That's where finding your way can be harder, especially in an unfamiliar airport.
